Essential Functions: The functions with the job family will vary by level and specific assignment but will include the following:Provide third-tier, 24 hour support for a major application or technology, including quick problem resolution to production problems;Update and maintain information unique to the assigned application to ensure consistency with requirements;Serve as a technical liaison with vendors, outside contractors, or University IT staff by providing expertise on assigned application or technology;Participate in the design and integration of IT solutions with assigned application, technology, or system and provide guidance on the optimal approach;Lead the implementation of enhancements or upgrades to ensure a smooth transition;Develop and implement informal and formal training activities to extend expertise to technical colleagues and/or customers;Keep abreast of emerging technologies or new applications that could have an impact on the assigned technology or application; andAssist management, customer, and other IT staff in planning for future enhancements, applications, and/or upgrades to assigned application or technology.
Qualifications: Knowledge of IT tools and technologies typically acquired through several years of experience in systems integration assignments;Recognized expertise in the assigned application or technology;Skill in solving complex problems quickly;Skill in oral and written communication; andAbility to work effectively with customers, technical staff, and vendors to resolve problems.Demonstrated expertise in the assigned application or technology typically acquired through several years of direct experience in the application or technology;Recognized expertise in trouble-shooting and problem resolution;Demonstrated ability to work effectively with customers, vendors, and technical staff to resolve problems and assist in the design of integrated applications.
Internal Number: 76_204220
About Wayne State University
Founded in 1868, Wayne State University is a nationally recognized metropolitan research institution offering more than 400 academic programs through 13 schools and colleges to nearly 32,000 students. Wayne State?s main campus in Midtown Detroit comprises 100 buildings over nearly 200 acres; its five extension centers offer higher education to people throughout Southeast Michigan. Wayne State is dedicated to preparing students to excel by combining the academic excellence of a major research university with the practical experience of an institution that by its history, location and diversity represents a microcosm of the world we live in. Reflecting its location and the excellent international reputation of its graduate schools, particularly in the sciences, Wayne State boasts the most diverse student body among Michigan?s public universities. Its students represent 49 U.S. states and more than 60 countries.