Responsibilities: The Port Authority of New York and New Jersey (PANYNJ) Tunnels, Bridges & Terminals Department’s Revenue Collection Group is responsible for collecting all revenues owed to The Port Authority of New York and New Jersey for vehicular travel across our bridges and tunnels, through various tolls, fees and penalties. This group supports PANYNJ’s financial policy and service performance standards for the E-ZPass Customer Service Center. To help facilitate these efforts the Tunnels, Bridges & Terminals Department’s Revenue Collection Group is seeking a Violations Business Analyst to assist with various aspects of violations processing, customer calls, notice enforcement, image review, payment processing: account maintenance, notice adjudication, and collections. These tasks require a business analyst who has both technical and analytical experience to retrieve data from databases, conduct analysis, observe and assess trends, and make recommendations on how to handle various violations issues. Reporting to the Supervisor of the Revenue Control Systems for E-ZPass Operations, the selected candidate will support the toll collection program with specific responsibilities for assisting in toll violations recovery and the New York State Department of Motor Vehicle (NY DMV) vehicle suspension program. In addition, the selected candidate will assist with settlements, credits and disputes MA Process. The selected candidate will aid in real-time pursuit of violators through the following activities:
Compile evidence to escalate violations to collection agencies.
Compile supporting documentation for vehicle suspension of persistent violators through the NY DMV registration suspension program.
Conduct research of violation accounts using Vector and Crystal reporting systems.
Run queries, conduct research and analyses, and communicate findings with customers, with contractors, and various levels of staff throughout the Agency.
Assist with customer credit disputes and resolution process by gather back-up information, assess disputes, deny claims, recommend resolution, and prepare a MA for department signature and Agency Review with the latest approved formats.
Make appropriate modifications to documents based upon reviews and track and manage the signature process for memo approvals.
Track and monitor approval and appeals for reporting purposes.
Perform other duties as assigned
Qualifications: Candidates must present the following qualifications to be considered eligible for this position:
Must possess a Bachelor’s Degree from an accredited college or university.
Minimum of 2 years’ relevant work experience in data management, accounting, and/or customer service with quantitative and analytical skills.
Desired: Ideal candidates will present the following profile:
Proficient in programming and database applications, such as MS Access, InfoMaker, Vector, Crystal Reports, Oracle SQL Developer, Toad, R, C++, Java, and/or Python.
Excellent written and oral communication skills, including experience in summarizing results of analyses.
PC proficiency with experience in Microsoft Office applications, with strong experience in Excel.
Strong research, analytical and organization skills.
Ability to gather data, perform process analysis, and provide recommendations.
Experience with account management/client relationship management.
Strong organizational, verbal, presentation, and written skills.
Strong time-management skills and problem-solving skills.
Demonstrated ability to work under pressure and meet tight deadlines.
Demonstrated productivity in a team environment.
Process-orientation with a strong bias for action.
Knowledge of toll systems and/or back office operations is a plus.
Internal Number: Job ID: 34064
About The Port Authority of NY & NJ
Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportations and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than $23 billion in annual wages and $80 billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot One World Trade Cent is now the tallest skyscraper in the Western Hemisphere.