The incumbent will support agency-wide and provide basic desktop troubleshooting.
Performs all desktop related tasks associated with new hires to include PC builds, installations, configurations managing email distribution list, granting/canceling access.
Supports network setup/cabling and troubleshoots network connectivity issues.
Incumbent is required to set-up and provide conference room equipment support when in use.
Assists in maintaining an inventory of all IT related assets and organize/clean up IT storage room and inventory.
Performs Various IT functions such as network administration, server administration, audio-visual systems and telephone systems.
Records event and problems and service tickets that have been submitted for resolution.
Responsible for the quality assurance and system efficiency functions of assigned RDBMS systems.
Interfaces with vendors and external customers to resolve database operation issues and recommends corrective measures to management
Evaluates and implements new products to work with or replace current database software and tools
Performs application trouble shooting, problem solving, tuning, repair and maintenance as appropriate, creates and maintains currency of the DFHV data meta-models and ensures data integrity and security.
Review and implements security provisions to ensure authorized access and data integrity of the RDBMS.
Collaborates with staff and management to gather report requirements and ensure proper testing and validation; provide support to staffs.
Works closely with contractors and service vendors to ensure data accuracy and integrity within assigned database applications
Assist in developing system backups and recovery plans
Perform other duties as assigned
Comprehensive knowledge of database management systems, query languages, data mining and data warehousing
Demonstrate ability to manage multiple issues/tasks and track them to completion.
Experience with IT systems, functions and networking
Ability to troubleshoot, setup network, repair and maintenance of systems throughout agency.
Ability to implement systems security and ensure that it functions effectively and efficiently.
Ability to interface with vendors and external customer customer to resolve database operation issues and recommend corrective measures to management.
Excellent interpersonal, oral and written communication skills.
Additional Salary Information: Promotional Potential to CS-09